Privacy Policy

Privacy Policy for TAFS Products LTD Trading as CDR

At CDR, accessible from www.drill.repair, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CDR and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in CDR. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you book your device in we will ask you for information including your name, email address, address and telephone.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our service
• Improve, personalize, and expand our service
• Understand and analyze how you use our service
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
• Send you emails related to the service you have requested
• Find and prevent fraud
• Store this data for use as reference for future services you require.

Data Storage

Your data is transmitted and stored in third-party applications. These applications allow us to provide a smooth experience when requesting a service from us. The third party applications are listed below.

Netlify & Netlify Forms - Capture and store the data entered in to the form present on our website. We maintain an up to date Data Processing Agreement with Netlify which can be provided on request. Netlify has appointed VeraSafe as their EU representative with regard to data protection matters. VeraSafe can be contacted here

Integromat - Transmit data from the Netlify form to our data storage. All data transmitted is confidential and removed after processing. Integromat also is granted access to your provided Email address and assigned repair number in order to provide email updates to yourself throughout your repair. Integromat does utilise data storage in order to process your data, these data stores are cleared after each process and no data is retained long term.

Airtable - Captures your data and stores it for us to manage and track services internally. We maintain a data processing agreement with Airtable which can be provided on request. Personal data is voided 2 years after entry, this is used to ensure we can offer guarantees on our work, alongside continuous aftercare. Technical information pertaining to your device is not removed.

You have the right for your data to be removed from these services at any time. Data is not stored on external services for longer than two years.

Log Files

CDR follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Online Privacy Policy Generator.

Cookies and Web Beacons

Like any other website, CDR uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of CDR.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on CDR, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that CDR has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

CDR's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

GDPR Data Protection Rights

• We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

CDR does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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